Privacy Policy

TheDirectProcessors.com
Last Updated: 12/01/2025

The Direct Processors (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”) or submit an inquiry through our contact form.

By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily provide through our website form, including:

  • Name

  • Email address

  • Phone number

  • Business name

  • Business information (such as industry or general details submitted in an inquiry)

  • Any other information you choose to include in the form

We may also automatically collect non-personal information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • General usage data

This Site does not request or collect sensitive financial or identification documents.

2. Information Collected Outside the Website

As part of our normal merchant-services consultation and support workflow, we may collect additional information directly from you during follow-up communication, onboarding, or service-related interactions conducted outside the website, such as:

  • Phone calls

  • Email communication

  • Direct submission of business information required for merchant-services evaluation

This off-site collection occurs only after you contact us and is not collected through the Site itself.

3. How We Use Your Information

We use information collected through the Site to:

  • Respond to your inquiry

  • Provide merchant-services-related consultation

  • Schedule follow-up communication

  • Improve our Site and services

  • Send SMS/text updates with your consent

  • Maintain internal records

  • Comply with legal or regulatory requirements

We do not use personal information for unrelated or undisclosed purposes.

4. SMS/Text Messaging Policy

By providing your phone number through the Site’s contact form, you consent to receive SMS/text messages from us, including:

  • Inquiry responses

  • Follow-up communication

  • Appointment scheduling

  • Support or updates related to your request

Message and data rates may apply. Message frequency varies.

Opt-Out (STOP)

Reply STOP at any time to opt out of SMS messages.

Help (HELP)

Reply HELP or contact support@thedirectprocessors.com for assistance.

Additional Disclosures

  • We do not sell, rent, or share your phone number or SMS data.

  • Carriers are not liable for delayed or undelivered messages.

  • Consent is not a condition of using our services.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information only with:

  • Service providers who help operate our website or communication channels

  • Technology partners who assist with scheduling, messaging, or CRM functions

  • Legal authorities if required by law

We do not share your information with marketing lists or unrelated third parties.

6. Cookies and Tracking Technologies

We may use cookies or analytics tools to improve Site performance. You may adjust your browser to limit or block cookies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure.

8. Data Retention

We retain website inquiry information only for as long as necessary to:

  • Respond to your inquiry

  • Maintain internal records

  • Comply with legal obligations

You may request deletion of your information at any time.

9. Your Rights

You may request:

  • Access to the personal information we have collected

  • Correction of inaccurate information

  • Deletion of your information

  • Withdrawal of consent for SMS or email communication

Contact: support@thedirectprocessors.com

10. Third-Party Links

The Site may link to third-party websites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

The Site is not intended for individuals under 18. We do not knowingly collect information from minors.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted to this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

The Direct Processors
Email: support@thedirectprocessors.com
Website: https://thedirectprocessors.com