Privacy Policy

TheDirectProcessors.com
Last Updated: 12/01/2025

The Direct Processors (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”) or submit an inquiry through our contact form.

By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily provide through our website form, including:

  • Name
  • Email address
  • Phone number
  • Business name
  • Business information (such as industry or general details submitted in an inquiry)
  • Any other information you choose to include in the form

We may also automatically collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • General usage data

This Site does not request or collect sensitive financial or identification documents.

2. Information Collected Outside the Website

As part of our normal merchant-services consultation and support workflow, we may collect additional information directly from you during follow-up communication, onboarding, or service-related interactions conducted outside the website, such as:

  • Phone calls
  • Email communication
  • Direct submission of business information required for merchant-services evaluation

This off-site collection occurs only after you contact us and is not collected through the Site itself.

3. How We Use Your Information

We use information collected through the Site to:

  • Respond to your inquiry
  • Provide merchant-services-related consultation
  • Schedule follow-up communication
  • Improve our Site and services
  • Send SMS/text updates with your consent
  • Maintain internal records
  • Comply with legal or regulatory requirements

We do not use personal information for unrelated or undisclosed purposes.

4. SMS/Text Messaging Policy

By providing your phone number through our website, contact form, or any other authorized opt-in method, you consent to receive SMS/text messages from The Direct Processors regarding:

  • Marketing and promotional offers
  • Customer support and follow-up communications
  • Appointment scheduling
  • Merchant application updates
  • Account notifications
  • Installation scheduling and service-related communications

Message frequency varies.

Message and data rates may apply.

Opt-Out (STOP)

Reply STOP at any time to opt out of receiving SMS messages. After opting out, you will no longer receive SMS communications from us unless you opt in again.

Help (HELP)

Reply HELP for assistance or contact us at support@thedirectprocessors.com.

Additional Disclosures

  • Consent to receive SMS messages is not a condition of purchasing any goods or services.
  • SMS opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
  • We may share your information only with trusted service providers that assist in delivering our SMS communications.
  • Carriers are not liable for delayed or undelivered messages.

5. How We Share Information

We do not sell, rent, or share your phone number or SMS data. Mobile opt-in data and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited information only with:

  • Service providers who help operate our website or communication services
  • Technology partners that assist with CRM, scheduling, or SMS delivery
  • Government authorities when required by law

6. Cookies and Tracking Technologies

We may use cookies or analytics tools to improve Site performance. You may adjust your browser to limit or block cookies.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system is completely secure.

8. Data Retention

We retain website inquiry information only for as long as necessary to:

  • Respond to your inquiry
  • Maintain internal records
  • Comply with legal obligations

You may request deletion of your information at any time.

9. Your Rights

You may request:

  • Access to the personal information we have collected
  • Correction of inaccurate information
  • Deletion of your information
  • Withdrawal of consent for SMS or email communication

Contact: support@thedirectprocessors.com

10. Third-Party Links

The Site may link to third-party websites. We are not responsible for their content or privacy practices.

11. Children’s Privacy

The Site is not intended for individuals under 18. We do not knowingly collect information from minors.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted to this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions regarding this Privacy Policy, contact us:

The Direct Processors
Email: support@thedirectprocessors.com
Website: https://thedirectprocessors.com